How do I choose a basket size?
Measure the usable width, depth and height of the space, then compare those numbers with the product dimensions. Leave clearance above the basket for your hand and around any handles. A tight fit on paper may be awkward in use.
Are baskets sold individually or in sets?
Check the Includes row on each product page. The collection is sold as individual baskets, hampers or cabinets unless a listing expressly says otherwise. Styling objects in photos are not included.
What is the difference between open and lidded storage?
An open basket keeps frequently used throws and accessories easy to reach. A lid covers contents between uses, but you need room to lift or open it. Cabinets also need clearance in front for their doors or drawers.
Can I wash the basket or liner?
Care depends on the individual construction. Some hamper pages identify a machine-washable removable liner. Do not assume that the outer basket can go in a washing machine; follow the instructions included with the item.
Do the cabinets arrive assembled?
Our cabinet listings require assembly. Follow the included instructions and install any supplied anti-tip fittings. Check the full external dimensions before choosing a location.
Where do you ship, and what does it cost?
We deliver within the contiguous 48 states and Washington, DC. Standard shipping is $6.99 below $59; a merchandise subtotal of $59 or more qualifies for free standard shipping.
When should I expect my order?
Processing takes 1–3 business days. Transit then takes 3–7 days after dispatch. These are separate windows. Tracking details are emailed when available.
How do returns work?
Let us know within 30 days after delivery. Keep the purchase unused with the original packaging. Returns go to CozyRoot Home LLC, 5392 Kirk St, Denver, CO 80249. We cover return postage for quality issues, incorrect items and shipping damage; for other reasons, return postage is yours. Inspection takes 3–5 business days after receipt, followed by an approved refund. Bank processing affects when the credit appears.
How can I get help?
Email [email protected], call 786 896 1460 or use our contact form. Customer support is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.